RETURNS
You can return an item within 14 days of receiving your order, provided it meets our return conditions.
Return shipping costs are at your expense. However, from a certain loyalty level, we cover the return costs.
Register your return request by following the steps in our return form. You can choose from the following options:
An exchange for a different size*
*We will handle the exchange shipment via the original carrier, subject to stock availability.
You’ll receive a notification from the shipping provider once your package has been dispatched or is available for pickup at a parcel locker.
A refund of your return amount.
Once the refund has been processed, the amount will appear in your bank account within 5 to 7 business days, depending on the payment method used. You may also receive an email with your new voucher code or e-gift card.
⚠️ For any item purchased during our Outlet (Out’lait) or Archives sales, refunds will be issued as store credit only, and exchanges will not be possible.
Returns are processed within 14 days of receipt by our logistics team.
Feel free to share as many details as possible about the reason for your return—we always strive to improve based on your feedback. ♥️
For any order placed before 12:00 PM (excluding weekends and holidays), the shipment will take place the same day. Orders placed after this time will be processed and shipped on the next business day*.
*If a shipping date is indicated on the product page, it takes precedence over the rest of your order. If your order contains both in-stock and out-of-stock items, we will wait until all items are available before shipping your package.
Our logistics teams make every effort to ship your order as quickly as possible ✨
However, during collection launches, restocks, or promotions, preparation and shipping times may be slightly extended.
All prices on this page are stated include all taxes. Depending on the delivery address, the VAT will be calculated automatically in the shopping cart.
Shipping costs and delivery time
Check the full list by country in our FAQ.
The prices on this page include all taxes.
VAT will be automatically applied in your cart based on your shipping address.
| DESTINATION | DELIVERY METHOD | ESTIMATED DELIVERY | PRICE (TAX INCLUDED) |
|
Netherlands 🇳🇱 Free delivery from 150€ with Mondial Relay |
GLS |
2-5 bus. days |
9,90€ |
|
European Union 🇪🇺
Free shipping minimum depends on the delivery country. |
Mondial Relay |
3-7 bus. days 2-5 bus. days 2-3 bus. days |
from 4,90€ from 4,90€ from 7,90€ |
|
France (Mainland & Corsica) 🇫🇷 Free delivery from 120€ with Mondial Relay
|
Mondial Relay DPD DPD Corse Chronopost 13 |
3-7 bus. days 2-3 bus. days 2-3 bus. days 1 bus. day (Mon-Fri) |
from 3,90€ 7,50€ 12€ 12€ |
|
DOM-TOM* 🌴
Free delivery from 200€ |
Colissimo Access OM | 2-4 bus. days** | 12€ |
|
Switzerland*🇨🇭 Free delivery from 200CHF |
Delivengo Suivi Fedex |
5-7 bus. days** 2-3bus. days** |
9,90CHF 14CHF |
|
Canada* 🇨🇦 Free delivery from 399$ CAD |
Fedex | 2-4 bus. days** | 29,90$CAD |
|
United States* 🇺🇸 Free delivery from $200
|
Fedex | 2-4 bus. days** |
$9,90 |
|
United Kingdom* 🇬🇧
Minimum order of 125£ |
Delivengo Suivi Fedex |
5-7 bus. days** 2-3 bus. days** |
9,90£ 12£ |
| Rest of the World* | DHL Express | 2-4 bus. days** | 29,90€ |
* French VAT does not apply at checkout. Customs fees may be charged by the carrier. We do not unfortunately have any control over these fees.
** Delivery times may be extended due to customs checks. We do not unfortunately have any control over these delays.
IMPORTANT NOTE FOR USA ORDERS:
Starting August 29th, 2025, all orders to the U.S. will go through customs, no matter the amount.
This may mean some extra duties or fees at delivery — something we, unfortunately, can’t control.
We know changes like this aren’t ideal, but we’ll always be here to make things as smooth as possible for you. If you ever have questions, don’t hesitate to reach out to us at bonjour@tajinebanane.fr. 💌
As always, we’ll take care of your orders with love and ensure safe delivery from our home to yours.
IMPORTANT NOTE FOR UK ORDERS:
Your order must be over 150€ (incl. tax) to be able to ship to a UK address.If you have less than 150€ (incl.tax) of products in your cart, you will not be able to check out.
If you have any questions, please contact our customer service via the chat box at the bottom right of your screen.
Please note the transporter or UK customs will contact you before delivery to recover additional customs/ duties on your order. Unfortunately, we do not have control over these charges. Please visit the link below for more information on UK government policy: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Content updated March 27, 2026
